Orders and Returns

RETURNS

Please note that all kit/pack purchases are non-refundable for single items. We advise customers to carefully review the contents and specifications of each kit/pack before making a purchase, as individual items within the package cannot be returned or refunded separately. We appreciate your understanding and encourage you to reach out to our customer support team if you have any questions or concerns prior to completing your order.

Additionally, bespoke items such as flue liners are also non-refundable.

Please download the form below and send back to our sales team so we can process your request promptly.

To download, right click link below and select "save as" or "save file as .."

Returns Form